Help
How can we help?
For the fastest response during the private beta, open Profile, Account, then Help and support inside Hapdrop.
Account access
Sign-in, verification, logout, compromised accounts, and account deletion.
Safety
Harassment, impersonation, money requests, paid services, threats, and appeals.
Profile and discovery
Photos, profile information, location, visibility, preferences, likes, and matches.
Messages and posts
Requests, conversations, attachments, comments, blocking, and reporting.
Payments
Subscription status, purchase verification, cancellation, and store-managed refunds.
Privacy request
Access, correction, deletion, permissions, and questions about personal information.
Contact support
Email kubocean@gmail.com. Private-beta members can also submit a request from Profile, Account, then Help and support inside Hapdrop.
Email Hapdrop supportBefore contacting support
Include the topic, a short description, the approximate time of the issue, and the app version when available. For safety reports, use the report control on the relevant profile, post, request, conversation, or call so the correct context is attached.